Patient experience
“I understand what the program is, how it may support my care, and who to contact with questions.”
Unpublished
The ECP workflow
A clinician-supervised path from context to care.
ECP creates a more connected care experience—from program enrollment and relevant health context to clinician review, personalized next steps, and ongoing follow-up. The workflow is designed to support clinical teams with better organization and continuity while keeping patient care decisions in qualified human hands.
Built for continuity, not just the next visit.
ECP supports a practical care journey that helps patients and clinicians stay connected between isolated encounters. Each step is designed to make information more useful, care plans more personal, and follow-up more intentional.
01
Identify and enroll.
Patients learn about ECP through their participating care team and decide whether the program is right for them. The care team introduces the purpose of the program, answers questions, and reviews participation options.
Care team experience
“We establish a clear, patient-centered starting point for ongoing care.”
02
Build a fuller health picture.
Relevant information may include health history, available laboratory information, lifestyle context, patient-reported experiences, personal goals, and compatible monitoring information. Together, these inputs can support a more complete clinical conversation.
Patient experience
“My care team considers more than one moment in time.”
Care team experience
“We can review relevant context in a more organized way.”
03
Organize what matters.
ECP helps organize relevant patient information into a clearer clinical view. The goal is not to replace a clinician’s judgment, but to make it easier to focus attention on the information most relevant to the care conversation.
Patient experience
“My care feels more personal and connected to my goals.”
Care team experience
“We have a structured way to review relevant information and prioritize follow-up.”
04
Review care opportunities.
Qualified clinicians review the available context and determine what is clinically appropriate for the individual patient. They may approve, modify, defer, or decline next steps based on their professional judgment and the patient’s circumstances.
Patient experience
“My plan is guided by a clinician who understands my situation.”
Care team experience
“Clinical authority remains with the practitioner and care team.”
05
Personalize the care plan.
Depending on the patient’s needs and the clinician’s judgment, next steps may include education, lifestyle support, monitoring, follow-up visits, coordination with other care professionals, or other clinically appropriate actions.
Patient experience
“I have clearer next steps that I can understand and act on.”
Care team experience
“We can translate clinical review into a more actionable patient plan.”
06
Learn and adjust over time.
Health needs, preferences, and circumstances change. ECP supports ongoing patient engagement and follow-up so clinicians can revisit goals, review available information, and refine the care approach when appropriate.
Patient experience
“My care can evolve with me—not remain fixed after one visit.”
Care team experience
“We can support more intentional continuity across the patient journey.”
The clinician remains the decision maker.
ECP is a clinical support program—not an autonomous medical service. Technology can help organize information and support more consistent workflows, but it does not replace independent clinical judgment. Qualified clinicians remain responsible for determining the appropriateness of care, communicating with the patient, documenting services, and directing the patient’s care plan.
ECP is
What ECP is—and what it is not.
A clinician-supervised precision-health program.
A structured workflow for more personalized and longitudinal care.
A way to organize relevant patient context for clinical review.
A platform-supported experience that keeps the care team in control.
ECP is not
An emergency service.
A replacement for a patient’s treating clinician.
An autonomous diagnostic or treatment system.
A guarantee of clinical outcomes, coverage, reimbursement, or payment.
See the ECP journey through a fictional patient example.
Explore a guided demonstration of how a clinician-supervised care journey can move from relevant health context to personalized next steps.